Privacy Policy

Last updated: 5/11/2025

Welcome to The Sweet Spot Pillow (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from www.thesweetspotpillow.com (the “Site”).

1. Information We Collect

a. Personal Information

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain personal information from you, including your:

Name
Billing and shipping address
Payment information (including credit/debit card details or PayPal account)
Email address
Phone number

We refer to this information as “Order Information.”

b. Device Information

We also collect information about how you interact with our website — such as pages viewed, time spent, and referring websites. This helps us improve your experience and optimize our marketing.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders (including payment processing, shipping, and order confirmations)
Communicate with you regarding your purchase or customer support inquiries
Screen orders for potential risk or fraud
Provide you with targeted advertisements, offers, or updates about our products (only if you’ve opted in)

3. Sharing Your Information

We share your personal information with trusted third parties who help us operate our business, such as:

Shopify – our e-commerce platform
Payment processors (e.g., PayPal, Stripe, Shopify Payments)
Shipping partners – to deliver your order
Analytics and advertising services (like Meta, Google, TikTok) to improve our marketing

These partners are only given the information necessary to perform their services and are required to protect your data.

We may also share your information to comply with applicable laws, regulations, or lawful requests (such as tax or fraud prevention requirements).

4. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to recognize your browser, remember your preferences, and analyze how you interact with our website. You can disable cookies through your browser settings, but some parts of the Site may not function properly if you do so.

5. Behavioral Advertising

We may use your information to deliver relevant advertising across other platforms such as Facebook, Instagram, and Google.
You can opt out of targeted advertising by adjusting your preferences in your Facebook or Google account settings, or by visiting:

6. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. We may also retain data as necessary to comply with legal, tax, or regulatory obligations.

7. Your Rights (GDPR / CCPA)

If you are located in the European Union, United Kingdom, or California, you have the right to access, correct, or request deletion of your personal data.
To exercise these rights, please contact us at: support@thesweetspotpillow.com

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorized access, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated “Last Updated” date.

11. Contact Us

For more information about our privacy practices, or if you have any questions or complaints, please contact us at:
📧 support@thesweetspotpillow.com
🌐 www.thesweetspotpillow.com