Shipping Policy

Last updated: 1/09/2025

At The Sweet Spot Pillow, we want your shopping experience to be smooth, discreet, and worry-free. Below you’ll find all the important details regarding our shipping process, timelines, and policies.

Shipping Timeframes

Standard Delivery: Orders are shipped within 7–17 business days after dispatch.

Please note that delivery times may vary depending on your location and the performance of local couriers.

Shipping Regions

Currently, The Sweet Spot Pillow ships within the United States, Canada, Australia, and select international regions.
If we don’t currently ship to your country or region, please reach out to us at support@thesweetspotpillow.com — we’re always open to expanding our reach.

Discreet & Private Packaging

Your privacy is our top priority.
All orders are shipped in plain, unbranded packaging with no reference to “The Sweet Spot Pillow” or our product on the shipping label or return address.

Order Processing Time

Orders are typically processed and dispatched within 3–5 business days.

After dispatch, delivery typically takes 7–17 business days, depending on your region and the chosen shipping method.

Special Note:
Each Sweet Spot Pillow is carefully prepared, filled, and packaged to maintain the highest quality and hygiene standards. During periods of high demand, processing times may be slightly longer.

Tracking Your Order

Once your order has been shipped, you’ll receive an email containing your tracking number.

Please allow 24–48 hours for tracking updates to appear in the courier’s system.
If your tracking shows no movement initially, don’t worry — it simply means your package is awaiting pickup or scanning by the courier.

Delivery Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, such as:

  • High postal volume during peak seasons

  • Severe weather conditions

  • Carrier strikes or operational issues

  • Customs clearance (for international orders)

We appreciate your patience and understanding in these rare circumstances.

Lost or Missing Packages

If your order appears delayed or missing:

  1. Check with your local courier or neighbors in case it was delivered nearby.

  2. If your package is confirmed as lost, please contact us at support@thesweetspotpillow.com.

We’ll work directly with the courier to investigate and, if necessary, arrange a replacement or refund.

Important Notes

  • Once an order has been shipped and assigned a tracking number, we’re unable to cancel or intercept it while in transit.

  • If you decide not to keep your order after it arrives, our Return Policy applies (within 30 days).

  • Shipping fees are non-refundable once an item has been dispatched.

Need Assistance?

If your tracking hasn’t updated in several days, it’s usually a courier-related delay and your package is still on its way.

If your package exceeds the estimated delivery window or you need help with your shipment, please reach out to our support team at support@thesweetspotpillow.com — we’re always happy to assist.